Shipping & Returns

Shipping & Returns

Shipping and Return Policy

At EMRN, we work hard to process orders quickly and deliver dependable service across Canada. Please review the information below for details on order processing, shipping eligibility, returns, and damaged shipments.

Shipping Policy

Order Processing: Orders are processed upon receipt. Actual shipping time depends on product availability and credit verification. Most orders ship within 1 to 2 business days after your order is received.

If a delay occurs, every effort will be made to contact you by phone, email, or mail. When a delay is caused by a backorder, you will be notified and given the option to remain on backorder, substitute another item, or cancel the order.

Oxygen Cylinders: All oxygen cylinders are shipped empty unless otherwise specified.

Free Shipping: Free shipping applies to online/web orders over $195.00, shipped within Canada only. Excludes the territories and remote areas.
  • Free shipping applies to online/web orders only.
  • Available only for qualifying orders shipped within Canada.
  • Shipping rates are calculated based on weight, size, and dimensions.

Free shipping does not apply to:

  • Large or overweight products
  • Hazardous materials or products requiring special handling
  • Items requiring temperature-controlled freight

Return Policy

Self-Service Returns

Orders under $500

Start your return online using our secure returns portal for faster processing.

Start a Return Start Return Under $500

For all other returns, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number. The RMA must be clearly written on the outside of the carton. Returns without an RMA will not be accepted.

  • Items are not returnable after 15 days from the date received.
  • Shipping and handling charges are non-refundable.
  • Return transportation costs are the responsibility of the customer when merchandise does not suit their needs or due to an ordering error.
  • No merchandise may be returned without a return authorization number issued by our Customer Service Department.

Returns will not be authorized for:

  • Items identified as non-returnable on the website
  • Special orders or items made to the customer’s specifications
  • Discontinued items
  • Items not in their original packaging or items that are damaged
  • Items not in perfect resalable condition
  • Injectable medications or pharmaceutical products
Restocking Fee: An 18% restocking fee may be billed to the customer.

Damaged During Shipping

Your order is carefully packed to arrive safely. If your shipment arrives damaged, please indicate the damage on the delivery bill and have it signed by the driver. Take a picture of the damage and contact our Customer Service Department as soon as possible so we can assist with a replacement.

Questions about shipping or returns? Please contact EMRN Customer Service for assistance before sending any merchandise back.

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