About EMRN

At EMRN, we are a fast-growing medical supplies distributor serving healthcare professionals and organizations across Canada. From trauma kits to training manikins, we are committed to delivering reliable, high-quality products that support patient care and safety. We’re now looking for a friendly, organized, and customer-focused Customer Service Representative to join our dynamic team at our Montreal office.

The Role

As a Customer Service Representative, you’ll be the first point of contact for our valued customers—helping with everything from order processing to solving inquiries and providing ongoing support. You’ll work closely with internal departments like Sales, Operations, and Procurement to ensure a seamless customer experience. This is an in-office role where bilingualism in English and French is essential.

What You’ll Do

• Handle incoming customer inquiries and resolve objections via phone and email.
• Manage the full order process including confirmations, entry, acknowledgements, and invoicing.
• Support sales with quotes, RFQs, and product information.
• Create and maintain customer profiles in the ERP system.
• Manage a small book of accounts while maintaining a high level of service and performance.
• Collaborate with Sales, Operations, Finance, and Shipping teams to resolve issues quickly and effectively.
• Participate in team meetings, training sessions, and goal-setting activities.
• Handle returns, complaints, and customer challenges in line with EMRN policies.
• Maintain high standards of accuracy, organization, and professionalism.

About EMRN

EMRN is a national distributor of essential medical supplies, supporting healthcare professionals and organizations across Canada. Our growing catalogue includes everything from trauma kits to simulation manikins—trusted tools that help save lives. We are seeking motivated, independent, and sales-driven Territory Account Managers across every province in Canada to help expand our footprint and serve our diverse customer base.

The Role

As a Territory Account Manager, you will be the face of EMRN in your region, responsible for building strong customer relationships, executing sales strategies, and driving territory growth. This is a remote role, ideal for a self-starter who thrives in a flexible work environment and is passionate about the healthcare industry.

Key Responsibilities

• Drive new business and grow existing accounts to meet and exceed sales targets.
• Develop and execute a strategic sales plan tailored to your province.
• Build and maintain strong relationships with clients and key decision-makers.
• Recommend and implement strategies to increase market share and customer engagement.
• Monitor sales goals, KPIs, and market trends within your territory.
• Conduct virtual or in-person visits with prospects and clients.
• Provide product presentations, demos, and technical support.
• Collaborate with Customer Service, Operations, Procurement, and Marketing teams.
• Handle returns and complaints professionally while following EMRN policies.
• Participate in ongoing product and industry training.
• Report on daily sales activities, opportunities, and challenges.
• Attend sales meetings and contribute to a collaborative, solution-oriented culture.

About EMRN

EMRN is a fast-growing medical supplies company based in Montreal, proudly serving healthcare professionals and institutions across Canada. From life-saving trauma kits to simulation training tools, we supply the products that keep patient care moving forward. We’re currently seeking a highly organized and proactive Executive Assistant to support our leadership team and oversee day-to-day office operations.

The Role

As our Executive Assistant, you will be a key part of ensuring smooth business operations and supporting the executive team. You’ll wear multiple hats—handling administrative tasks, coordinating interdepartmental activities, supporting HR processes, and helping keep the office running efficiently. This in-office role is ideal for someone who thrives in a fast-paced, multitasking environment and enjoys bringing structure to a growing company.

Key Responsibilities

• Provide direct administrative support to the Executive Team including scheduling, travel coordination, and correspondence.
• Maintain calendars, organize meetings, prepare agendas, and take meeting minutes.
• Assist in project coordination and follow up on action items.
• Help manage email communications and respond on behalf of executives when appropriate.
• Support day-to-day office operations including supply ordering, vendor coordination, and facility needs.
• Liaise with Sales, Procurement, Customer Service, Shipping, and Finance to streamline workflows.
• Help ensure internal processes and systems run smoothly and consistently.
• Maintain documentation such as SOPs, contracts, and internal policies.
• Assist with onboarding new employees and internal communications.
• Organize company meetings, trainings, and occasional team events.
• Serve as a go-to resource for staff support and problem-solving.
• Help cultivate a positive and productive office environment.