Current Job Oppenings
Customer Service Representative (In-Office – Montreal, QC)
Full-Time | Medical Supplies | Bilingual (English & French)
About EMRN
At EMRN, we are a fast-growing medical supplies distributor serving healthcare professionals and organizations across Canada. From trauma kits to training manikins, we are committed to delivering reliable, high-quality products that support patient care and safety. We’re now looking for a friendly, organized, and customer-focused Customer Service Representative to join our dynamic team at our Montreal office.
The Role
As a Customer Service Representative, you’ll be the first point of contact for our valued customers—helping with everything from order processing to solving inquiries and providing ongoing support. You’ll be working closely with internal departments like Sales, Operations, and Procurement, ensuring a seamless experience for every customer interaction. This is an in-office position where bilingualism (English and French) is essential.
What You’ll Do
-Handle incoming customer inquiries and resolve objections via phone and email
-Manage the full order process: confirmations, entry, acknowledgements, invoicing
-Support sales with quotes (RFQs) and product info
-Create and maintain customer profiles in our ERP system
--Manage a small book of accounts, ensuring a high level of service and performance
C-ollaborate with Sales, Operations, Finance, and Shipping teams to resolve issues quickly and effectively
-Participate in team meetings, training, and goal-setting activities
-Handle returns (RMAs), complaints, and customer challenges in line with EMRN policies
-Maintain high standards of accuracy, organization, and professionalism
What We’re Looking For
-High school diploma (post-secondary education an asset)
-Fluent in English and French (written and spoken)
-3+ years experience in customer service, sales, or reception
-Strong communicator and natural people-person
-Excellent multitasking and organizational skills
-Highly adaptable, detail-oriented, and eager to learn
-Proficient in computers—ERP and CRM experience a plus
-Comfortable working independently and in a team environment
Why Join EMRN?
-Competitive salary
-Monday–Friday schedule (in-office)
-Collaborative and supportive work culture
-Growth opportunities in a growing company
-Make a real impact in the healthcare supply industry
Territory Sales Manager (Remote – Canada-Wide)
B2B/B2C Sales | Medical Supplies
About EMRN
EMRN is a national distributor of essential medical supplies, supporting healthcare professionals and organizations across Canada. Our growing catalogue includes everything from trauma kits to simulation manikins—trusted tools that help save lives. We are seeking motivated, independent, and sales-driven Territory Account Managers across every province in Canada to help expand our footprint and serve our diverse customer base.
The Role
As a Territory Account Manager (TAM), you will be the face of EMRN in your region, responsible for building strong customer relationships, executing sales strategies, and driving territory growth. This is a remote role, ideal for a self-starter who thrives in a flexible work environment and is passionate about the healthcare industry.
Key Responsibilities
Sales & Territory Management
· Drive new business and grow existing accounts to meet and exceed sales targets
· Develop and execute a strategic sales plan tailored to your province
· Build and maintain strong relationships with clients and key decision-makers
· Recommend and implement strategies to increase market share and customer engagement
· Monitor sales goals, KPIs, and market trends within your territory
Customer Engagement & Support
· Conduct virtual or in-person visits with prospects and clients
· Provide product presentations, demos, and technical support
· Collaborate with EMRN's Customer Service, Operations, Procurement, and Marketing teams
· Handle returns and complaints with professionalism, following EMRN’s policies
· Deliver top-tier customer service and follow up proactively
Product & Market Knowledge
· Participate in ongoing training to stay up to date with EMRN products and services
· Learn competitive products and industry trends to effectively position EMRN offerings
· Share knowledge with colleagues and contribute to best practices
Team Collaboration & Reporting
· Report on daily sales activities, opportunities, and challenges
· Attend sales meetings and communicate regularly with the national sales team
· Actively contribute to a collaborative, solution-oriented culture
Qualifications
· Post-secondary education in business or equivalent experience
· 5+ years of successful B2B sales experience, ideally in healthcare, pharma, or medical supplies
· Fluent in English; French bilingualism strongly preferred
· Motivated, proactive, and results-driven
· Excellent communicator with strong interpersonal and presentation skills
· Strong organizational and multitasking skills
· Proficient with CRM/ERP systems and general tech tools
· Comfortable working independently while maintaining team communication
· Eager to learn and grow within a fast-paced, customer-centric company
Why EMRN?
· Remote work with flexible scheduling
· Competitive salary and commission structure
· Opportunity to make a meaningful impact in the healthcare industry
· Professional development and continuous training
· Collaborative and supportive culture
Executive Assistant – In-Office (Montreal, QC)
Full-Time | Medical Supplies | Administrative Operations
About EMRNEMRN is a fast-growing medical supplies company based in Montreal, proudly serving healthcare professionals and institutions across Canada. From life-saving trauma kits to simulation training tools, we supply the products that keep patient care moving forward. We're currently seeking a highly organized and proactive Executive Assistant to support our leadership team and oversee day-to-day office operations.
The Role
As our Executive Assistant, you will be a key player in ensuring smooth business operations and supporting the executive team. You’ll wear multiple hats—handling administrative tasks, coordinating interdepartmental activities, supporting HR processes, and helping ensure the office runs efficiently. This is an in-office position, ideal for someone who thrives in a fast-paced, multitasking environment and enjoys bringing order to a growing company.
Key Responsibilities
Administrative & Executive Support
· Provide direct administrative support to the Executive Team, including scheduling, travel coordination, and correspondence
· Maintain calendars, organize meetings, prepare agendas, and take meeting minutes
· Assist in project coordination and follow-ups on action items
· Help manage email communications and respond on behalf of executives when appropriate
Operations Oversight
· Support day-to-day operations of the office, including supply ordering, vendor coordination, and facility needs
· Liaise with various departments (Sales, Procurement, Customer Service, Shipping, Finance) to streamline workflows
· Ensure that internal processes and systems run smoothly and are followed consistently
· Maintain documentation such as SOPs, contracts, and internal policies
Team & Culture Support
· Assist with onboarding new employees and coordinate internal communications
· Organize company meetings, trainings, and occasional team events
· Be the go-to person for general staff support and problem-solving
· Help cultivate a positive and productive office environment
Qualifications
· 3+ years of experience in an executive assistant, operations coordinator, or similar role
· Strong organizational and time-management skills with attention to detail
· Proactive, self-motivated, and able to anticipate the needs of others
· Excellent interpersonal and communication skills
· Tech-savvy with proficiency in Microsoft Office, Google Workspace, and general business software
· Experience in a fast-paced or entrepreneurial environment is a plus
· Ability to maintain confidentiality and demonstrate professionalism at all times
Why Join EMRN?
· Join a growing, mission-driven company in the healthcare space
· Work with a dedicated and collaborative team
· Competitive salary and benefits package
· Opportunities for growth and professional development
· Make a real impact in the day-to-day operations of a company that matters